Job Description

Requisition Number

Post Date

Quality and Performance Improvement Manager

Employment Type
Full Time

Hours per week



Under the direction of the Clinic Medical Director and VP, Clinics, the Quality and Performance Improvement Manager will oversee the collection and dissemination of quality-related data, the identification and implementation of quality improvement initiatives, and the performance of risk management functions in accordance with the organization’s strategic interests and in the context of Summit’s position within the twin cities orthopedic market. This position will be responsible for ensuring the availability, integrity, and relevance of the quality-related data and insights needed to support sound operational decision making.

Summit Health ASO, provides administrative and clinical support to our full spectrum of orthopedic care services in our sub-specialty clinics, walk-in care at our OrthoQUICK clinics, imaging, bracing, therapy, surgery, and post-surgical stays at our Care Suites. Our expert teams are part of the 900+ employees who partner to provide quality services and care designed to support a healthier, more active lifestyle.

Summit Orthopedics is an Equal Opportunity/Affirmative Action Employer.

Bachelor’s degree business administration or healthcare related field required. Master’s degree preferred.

Specialized training, education, or professional development in performance improvement methodologies, quality assessment and assurance best practices, and/or regulatory issues relevant to the healthcare industry.

Certified Professional in Healthcare Quality (CPHQ) preferred.

Minimum of five years’ experience in healthcare or in a process improvement role that includes:
Complex reporting or analytical process responsibilities.
Communication and use of data to identify opportunities for improvement.
Implementing change management or performance improvement projects.
Demonstrated project management experience.

Experience managing and developing teams of both entry-level and experienced staff.

Ability to manage a diverse workload that requires a high degree of interpersonal interaction while balancing various administrative tasks to support the mission of the Quality Department.

Knowledge of Joint Commission, Medicare Conditions of Participation, CMS, HIPAA and other regulatory requirements.

Effective communication skills in working with patients and healthcare providers to identify and implement solutions and provide education to patients and caregivers.

Experience with MIPS/ Macra reporting

Ability to motivate, communicate and be a strong patient advocate.

Demonstrates knowledge of and ability to drive continuous quality improvement programs.

Ability to manage and allocate resources to multiple projects, addressing issues and escalating as appropriate.

Strong critical thinking and problem solving skills.

Proficient in Microsoft Office, including Word, Excel, PowerPoint, Visio.

Possesses attention to detail, strong customer service and problem resolution skills.

Ability to adapt in a dynamic work environment and make sound, independent decisions.

Application Instructions

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